You will be treated with dignity and respect
You will receive support that is individual to your needs and goals. To do this we will
- listen to you - we want to ensure you get the right support at the right time
- respect your privacy - we will not share personal information without your consent
- treat you fairly - we will not discriminate based on your circumstances
- be patient, kind and considerate of your feelings
- ensure our services are accessible - we will make adjustments and adaptations to our way of working to meet your needs
- ensure our staff are knowledgeable about the challenges you may be facing - we will ensure our staff have awareness of different needs and the type of services and support that are available to support those needs.
To do this, we ask that you
- treat our staff with respect and kindness
- tell us if you have specific needs - this could be particular access or cultural needs and we will do our best to meet these requests.