Retail Associate

Royal Mile Silver is a leading independent jewellery brand based in the heart of Edinburgh’s historic Old Town. We specialise in unique contemporary silver jewellery and gifts, serving both local customers and international visitors through our retail shop, seasonal pop-ups and growing e-commerce business.

The Retail Associate will be responsible for customer interactions, experiences and transactions in the day-to-day running of our retail shop, constantly looking for opportunities to maximise sales and promote positive customer feedback. This role combines hands-on retail with operational responsibility, ensuring excellent customer service and strong sales performance.

Key Responsibilities:

• Deliver outstanding customer service and experiences
• Drive sales growth through effective merchandising, upselling, and customer engagement
• Maintain a high standard of shop presentation and visual merchandising
• Support daily shop operations including opening/closing procedures, and cash handling
• Support stock accuracy and ensure any stock issues are flagged early
• Pro-actively learn about our jewellery collections, ranges and materials, becoming fluent in engaging our customers with valuable and relevant information.

Part-time and weekend work - 10-20 hours per week.

Skills & Experience Required:

• Retail and customer service experience, ideally within jewellery, fashion, or giftware
• Strong initiative, self-management, communication, and collaboration skills
• Excellent customer service ethos with the ability to handle both local and international customers
• Commercial awareness and ability to meet and exceed sales targets
• Strong organisational skills with attention to detail
• Competency in Microsoft Office (Excel, Word, Outlook).

Personal Qualities:

• Professional and courteous, used to direct customer interactions
• Proactive, reliable, and results driven
• Positive and approachable with a hands-on attitude
• Flexible and adaptable to the needs of a small, dynamic business
• Passion for jewellery, retail, and delivering memorable customer experiences.

Benefits:

• Staff discount on jewellery
• Opportunity to play a key role in a unique independent business in the heart of Edinburgh.