Housing Officer - Temporary Accommodation

The City of Edinburgh Council is looking for dedicated and enthusiastic individuals to work with us and deliver key services across our capital city. We’re the second largest local authority in Scotland with a workforce of over 19,000 who all play a crucial role in maintaining and supporting vital services to over 500,000 residents. We offer an incredible variety of career opportunities across a broad range of sectors. 

We are looking for a Revenue Collection Housing Officer based in the Temporary Accommodation Service. You will put your customers first, respect and understand their concerns and needs when delivering services to them and inspire confidence and respect in your customers for you and the service you work for. You will be sensitive and responsive to the needs of all your customers, many of whom may experience significant challenges in their lives.

You will be a housing professional with significant experience of working in a social housing role in a housing association, council or similar organisation. With an excellent knowledge of social housing, property management and homelessness, coupled with a passion and track record for delivering high quality work within a limited timescale.

• Must have, or have ability to work towards, SVQ Level 3 in Social Services and Healthcare or equivalent in a related discipline. Demonstrated and significant experience in a related environment will be considered in place of the above qualification.
• Skills in verbal, written and other communication in the context of services to customers and partnership working.
• Personal organisation and analytical skills in the context of solving complex problems and prioritising competing demands.
• Up to date knowledge of housing and related responsibilities of the Council and the services available for your customers in meeting these responsibilities.
• Ability to build strong and effective relationships with a wide range of other services, professionals, voluntary and private sector organisations and businesses to ensure that customers have access to the help and support to improve their quality of life.
• Ability to communicate effectively in a range of different circumstances with other customers, internal and external services, support agencies, elected members and other professionals.
• Knowledge and understanding of the support available for people experiencing difficulties with debt/arrears and access to employment.