Medical Reception and Administration Assistant

We are a busy and friendly Medical Practice based in Portobello. 

As part of the practice team, you will provide reception and administrative support to patients, doctors, nurses and other healthcare professionals. No previous experience is required as full training will be provided.

• Welcoming patients and visitors to the surgery in a professional and friendly manner.
• Answering telephone calls and directing enquiries appropriately.
• Booking, amending and cancelling patient appointments.
• Maintaining accurate patient records and updating information on clinical systems.
• Processing incoming and outgoing correspondence.
• Supporting the administration team with filing, scanning and general office duties.
• Assisting with repeat prescription requests and other routine administrative tasks.
• Ensuring patient confidentiality is maintained at all times.

• 5 National 5s including English
• Basic IT skills, including Microsoft Office
• Good attention to detail and organisational skills
• Good communication and interpersonal skills
• Friendly, professional and reliable approach.

• You will work towards SCQF Level 6 in Business and Administration through Elite Training
• Gain practical experience within a healthcare environment
• The opportunity to develop customer service, administration and digital skills
• Ongoing support, mentoring and training
• Learn and develop new skills through on-the-job training and apprenticeship coursework
• A pathway to a long-term career within healthcare administration.