Group Administrator

We are a growing organisation that builds and manages a wide range of properties to meet a variety of needs within East Lothian. From our office in Haddington, we currently manage around 1400 properties for rent and shared ownership throughout the area. Our subsidiary company provides a repair and maintenance service for our properties and other customers.

• Manage the repairs management system, ensuring that works orders are accurately recorded, updated and progressed throughout their lifecycle.

• Monitor the status of responsive repairs and maintenance works, updating records to maintain accurate audit trails and management information.

• Close completed works orders and raise follow-on works where additional repairs or inspections are required.

• Monitor contractor performance and completion times, identifying delays and escalating issues where appropriate.

• Arrange appointments with tenants, contractors and colleagues, ensuring access requirements are coordinated effectively.

• Prepare and issue correspondence relating to repairs, including no-access letters, appointment confirmations and planned works notifications.

• Maintain accurate communication records within housing management and asset management systems.

• 5 National 5s including English
• Confident using Microsoft Applications including Word and Excel
• Good communication and organisation skills.

• You will work towards SCQF Level 6 in Business and Administration through Elite Training.
• You will learn how to communicate in a busy office environment, teamwork, and how to use our in-house IT systems and databases, diary management and emails.
• You will also learn how to manage your diary and time allocated to tasks.