Parking Attendant

At NSL, part of Marston Holdings Ltd, we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. You will probably know us best as the friendly faces you see around your local neighbourhoods and high streets keeping your streets safe and accessible.

Within this role you will be patrolling public streets and car parks, advising the public of where they can park safely and securely, issuing tickets to incorrectly parked vehicles, reporting suspected abandoned vehicles, and dealing with enquiries from the members of the public. 

You will play an important role in keeping Edinburgh's roads safe, accessible and running effectively.  With full training provided, your day-to-day role will include:

• carrying out parking enforcement in an efficient and courteous manner and enforce the Road Traffic Act 1991 (as amended) in respect of parking controls and traffic regulation orders.
• liaising with members of the public and giving advice on parking issues and enforcement procedures.
• issuing penalty charge notices to vehicles in contravention of the regulations on street
• dealing with members of the public face to face, sometimes in difficult situations.

You will work towards SCQF Level 6 Diploma in Customer Service. You will also gain valuable work experience and confidence dealing with customers, including building skills in communication, problem solving and responsibility.
 

You must enjoy dealing with people, be friendly, polite, and willing to offer support, advice and assistance to colleagues and customers. PC skills would also be an advantage, as you will be using a hand-held device daily. Your day will be spent, mostly outside, in all weathers, so please consider this before you apply.

• Excellent communication skills
• Self-motivated
• Customer focused
• Enjoy working outdoors
• Ability to work shifts
• Ability to work on own initiative
• Previous customer service experience is desirable but not essential.